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We hope you will love everything you purchase from, but if something isn’t quite right,  we accept exchanges and/or refunds on unsuitable purchases in compliance with UK Distance Selling Regulations (2000). (See Terms & Conditions section). 


What is your return/exchange policy?

Returns on full-price items will be accepted within 14 days of receipt for domestic orders. Returned items must have not been worn, altered, or washed, without make-up marks and with all tags attached. We reserve the right to refuse.

Exchanges are accepted for the same item in a different size or color only. Exchanges are not available for international orders.

Please note that returning your order is at your own cost. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. For international returns please mark clearly "British Returned goods - No commercial value" as description of contents on all paperwork provided by your chosen carrier. If this indication is not clearly stated, custom duty charges may applied and the amount will be deducted from your merchandise refund.

We have the right to deny credit if the items returned do not meet our return policy standards.


How do I return an item?

We cannot accept responsibility for packages that we do not ship ourselves.Please send your return/exchange enquiry to:



Can I return a sale item? 

All OUTELET items are FINAL SALE. Return or exchange request on sale items will not be accepted.


When will my credit card be refunded? 

Once we receive your package, your refund will be processed in the original form of payment within 5 working days. 

You will be notified via email when this transaction has taken place. 

Please note that your banking institution may require additional days to process and post this transaction to your account.


Repeated Return

We track the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your MissLondoner account.

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